Refund & Return Policy
Mubeen Bilal – Bridal & Formals Wear
Effective Date: [Insert Date]
We aim to provide premium-quality bridal and formal wear. Please review our refund and return conditions below.
1. Custom Bridal Orders
Due to personalization and production processes:
- Custom-made bridal dresses are non-refundable and non-returnable.
- Orders cannot be canceled once production has started.
Exceptions may apply for:
- Manufacturing defects
- Incorrect item delivered
2. Ready-to-Wear Returns
For eligible ready-to-wear items:
- Return requests must be submitted within [7–14] days of delivery.
- Items must remain:
- Unworn
- Unwashed
- Unaltered
- In original packaging
We reserve the right to reject returns that do not meet these requirements.
3. Exchanges
Exchanges may be accepted for:
- Size issues (subject to availability)
- Damaged items
- Incorrect deliveries
Customers may be responsible for exchange shipping charges.
4. Non-Returnable Items
The following are not eligible for return:
- Customized outfits
- Altered garments
- Discounted or sale items
- Accessories (if applicable)
5. Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Please contact us within 48 hours of delivery and provide:
- Order number
- Photos of the item
- Description of the issue
6. Refund Processing
Approved refunds will be processed through the original payment method.
Processing times may vary depending on payment providers.
7. Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.
8. Contact for Returns
Email: [Insert Email]
Phone: [Insert Number